When an unannounced power outage occurs or high-voltage lines snap, having immediate access to your specific IESCO circle and sub-divisional emergency contact numbers can save hours of delay.
While the centralized 118 helpline and SMS 8118 service handle general complaint tracking, local sub-divisional complaint cells coordinate directly with field lineworkers. Below is the updated directory of circle and divisional emergency contact numbers across the entire IESCO jurisdiction.
Centralized Emergency Contact Channels
Central Helpline
118
Toll-free 24/7 emergency dispatch
SMS Complaint
8118
Send 14-digit Ref No + Fault Details
Head Office Exchange
051-9252937
IESCO Head Office Islamabad
Direct Contact Directory by Circle
| Circle / Region | Key Sub-Divisions | Circle Control Center Phone |
|---|---|---|
| Islamabad Circle | F-6, F-8, G-9, G-11, I-8, I-10, Bhara Kahu, Nilore | 051-9262176 / 051-9262177 |
| Rawalpindi Cantt Circle | Westridge, Cantt, Chaklala, DHA Phase 1–5, Bahria Town | 051-9271638 / 051-9271639 |
| Rawalpindi City Circle | Satellite Town, Raja Bazaar, Pirwadhai, Waris Khan | 051-9292675 / 051-9292676 |
| Attock Circle | Attock City, Hassan Abdal, Fateh Jang, Jand, Pindi Gheb | 057-9316103 / 057-9316104 |
| Chakwal Circle | Chakwal City, Talagang, Choa Saidan Shah, Kallar Kahar | 0543-600371 / 0543-600372 |
| Jhelum Circle | Jhelum City, Cantt, Dina, Sohawa, Pind Dadan Khan | 0544-9270180 / 0544-9270181 |
Step-by-Step Fault Registration Checklist
- Step 1: Keep your 14-digit bill reference number ready before placing the call.
- Step 2: Dial 118 and explain whether you are reporting a single-phase drop, entire building blackout, or high-tension wire hazard.
- Step 3: Record the Complaint Tracking Number generated by the automated IVR system.
- Step 4: If the breakdown is not resolved within the standard service timeframe, escalate to the NEPRA Regional Complaint Cell via our Complaints & Helpline Escalation Guide.