Frequently Asked Questions (FAQs)

Your 14-digit Reference Number is printed on the upper left-hand side of any previous physical IESCO bill stub. It consists of 14 numerical digits (for example, 01 12345 6789012 U). Enter only the 14 numerical digits without spaces or batch letters.

The 14-digit Reference Number identifies your specific connection geographic subdivision, category, and meter sequence. The 10-digit Customer ID is your permanent customer account number in IESCO's centralized billing database. Both can be used to query your bill on the PITC portal.

Direct public lookup by CNIC is not supported on web search portals due to privacy restrictions. However, you can register your CNIC with IESCO by sending 'REG <14-digit Reference Number>' to 8118 to receive automated SMS bill updates every month.

No, physical meter serial numbers are not indexed in public online search tools. If you have lost your printed bill and only have access to your meter plate, you can take a clear photograph of the meter face and visit your local IESCO Sub-Divisional Office for assistance.

Yes, our helper tool and the official PITC duplicate bill portal are 100% free of charge. You can check, download, and print your electricity bill as many times as needed without any subscription or fee.

Interbank clearing between commercial banking channels (such as EasyPaisa, JazzCash, or bank apps) and the PITC billing system typically takes 24 to 48 working hours. If you paid recently, keep your payment receipt transaction ID safe while the system clears.

Once your bill opens on the official PITC portal via our tool, press Ctrl + P (on Windows/Linux) or Cmd + P (on Mac). In the print dialog, select 'Save as PDF' as your destination printer to download a clean digital copy to your device.

Peak hours are specific hours during the day when electricity demand is highest, and units consumed during these hours are charged at a higher per-unit tariff rate. Peak hours vary by season (typically 7 PM to 11 PM in summer, and 6 PM to 10 PM in winter). Reducing heavy appliance usage during peak hours helps lower your overall bill.

The official duplicate bill generated via PITC includes a dedicated 12-month historical consumption table showing unit usage (kWh), billed amounts, and payment dates for the preceding 12 billing cycles.

No. We operate under a strict zero data collection policy. Search inputs process exclusively inside your web browser and submit directly to PITC's official portal. No reference numbers or customer IDs are ever saved or stored on our servers.

No. This website is an independent utility helper portal and information directory. All official billing data is served directly from PITC's government server at bill.pitc.com.pk.

Check your meter reading printed on the bill against the current reading on your physical electricity meter. If there is a reading discrepancy, take a photo of your meter face and visit your local IESCO Customer Services Center or call the IESCO Helpline at 118.

Fuel Price Adjustment (FPA) is a regulatory tariff adjustment mandated by NEPRA to account for variations in fuel cost incurred during electricity generation in preceding months.

For emergency power disruptions, line faults, or transformer issues, contact IESCO's centralized emergency complaint center by calling 118 or sending an SMS to 8118.